Shipping, delivery and returns
How much it costs, how long it takes, what you can do at the door and how to send an item back if it does not work out.
How long it takes and how much it costs
We ship throughout Egypt. The cost depends on the governorate and delivery is free over 4.000 EGP per order.
| Zone | Times | Cost |
|---|---|---|
| Cairo, Giza, Qalyubia | The next day | EGP 60 |
| Delta and Canal | 2 working days | EGP 85 |
| Upper Egypt | 3 working days | EGP 110 |
| Sinai, Red Sea, Matrouh, New Valley | 4–5 working days | EGP 150 |
The prices you see on the site already include customs duty and Egyptian VAT. No customs charge will be asked of you on delivery: that is the difference between buying from us and ordering from a European site.
The call before shipping
Every order is confirmed by phone before it leaves. This is not bureaucracy: in Egypt most deliveries are settled over the phone, and a number that answers is worth more than a perfect address. If we cannot reach you within 48 hours, the order cancels itself and the item goes back on sale.
What you can do when the courier arrives
With cash on delivery you open the box before paying. You can check the item, try on a jacket, a glove, a boot, and compare it with what you saw in the listing.
Helmets are the exception and travel sealed: you can inspect the box, the homologation label and the shell, but a helmet that has been worn cannot be refused at the door. It is returned within 14 days, never used and in its packaging.
- If you refuse the order at the door you pay nothing.
- After two refusals, cash on delivery is disabled for your number.
- Above 20.000 EGP, cash on delivery requires an online deposit, which is refunded in full if you refuse.
Returns and exchanges
You have 14 days from delivery to return a new item: never worn, tags attached, original packaging. The refund comes back through the same method you paid with, or in cash if you chose cash on delivery.
On Second Life items the return window is 14 days, the same as on new ones, but the item must come back in the condition described in the report: that report is the contract, and this is why we write it in detail before you buy.
- Exchanging a size costs nothing: send it back and we send you the other size.
- On a return for change of mind, the return shipping is at your expense.
- If the item arrived defective or different from the listing, we pay for the return, no discussion.
What cannot be returned
Worn technical base layers, and any item showing signs of use on the road. A helmet that has taken an impact does not come back and is not resold: it has to be replaced, and that is the reason a shell costs what it costs.