Terms of sale

Draft. This text describes how we intend to work, but it has not yet been checked by a lawyer or brought in line with Egyptian law. It is not binding until it is complete and signed.

Who is selling

The seller is MotoNova (motonova.online). By ordering from the site you enter a sales contract with this seller, not with the manufacturers of the products.

Prices and availability

Prices are in Egyptian pounds and include applicable taxes, unless stated otherwise on the product page. Shipping costs are calculated at checkout and shown before you confirm.

• The availability shown is up to date but not guaranteed until the order is confirmed.
• If an item turns out to be out of stock after your order, we let you know and refund you in full: we don't swap in a different model without asking you.
• An obvious pricing error does not oblige us to sell at that price. If it happens, we call you before doing anything.

Price negotiation and price hold

On some new products you can propose a price. If your offer is accepted, the agreed price applies only to the pieces in the offer and only while they stay in your cart.

• If you cannot pay right away, you can hold the agreed price for 48 hours with an EGP 800 deposit. The hold starts when we receive the deposit.
• The EGP 800 deposit is deducted from the order total if you confirm the purchase within the 48 hours.
• If you do not confirm the purchase within 48 hours, the hold lapses, the pieces go back on sale and the deposit is not refunded.

Order and payment

The order is concluded when you receive the confirmation. Payment is made by the methods shown at checkout: card through our payment provider, or cash on delivery where available. Card details do not pass through our systems and are not stored by us.

• For cash on delivery, the conditions set out in the Shipping guide apply: repeated refusals disable cash on delivery for that phone number.
• Above a certain threshold, cash on delivery requires an online deposit, refunded in full if the order is refused.

Delivery

We ship throughout Egypt. Times and costs are in the Shipping guide and are confirmed at checkout. Delivery times are estimates, not contractual commitments: if something goes wrong we tell you instead of leaving you waiting in silence.

Returns, exchanges and defects

Size exchanges are free. A return because you changed your mind is at your expense. If the item arrives defective or different from what was described, we pay for the return.

• The item must be returned complete, with tags and packaging, and in the condition it arrived in.
• A helmet that has taken an impact can't be resold: if it was dropped, even while standing still, tell us — we won't take it back as new, but we won't give you a hard time.
• Second Life pieces are one of a kind and sold at auction: any flaws are stated in the listing, so they don't count as a reason for return. An undeclared flaw does.

Warranty

New products carry the manufacturer's warranty under the terms set by applicable law. The warranty covers manufacturing defects, not wear and tear, crash damage, or changes made after purchase.

Using the products

Gear reduces the consequences of a crash, not the chances of one, and no item protects in every situation. We sell certified products and we state the certification on every product page; correct use — the right size, the fastener closed, replacement after an impact — remains the rider's responsibility.

Disputes

Al contratto si applicano le norme a tutela del consumatore del paese in cui risiede e per ogni controversia è competente il foro del luogo di residenza o domicilio del consumatore. Prima di arrivarci, però, scrivici: quasi tutto si risolve parlando.